Terms & Conditions
Last updated: 23 February 2026
1. Company Information
These Terms and Conditions (“Terms”) govern the provision of services by:
PT. Isla Consulting Services
Trading as: La Isla Consulting
Registered in Indonesia
Business Identification Number (NIB): 1604250039584
Registered Office: Jalan Kuwum II Nomor 14, Desa/Kelurahan Kerobokan Kelod, Kec. Kuta Utara, Kab. Badung, Provinsi Bali 80351, Indonesia
Legal contact email: legal@laislaconsulting.com
The Company provides professional operational consulting services to business clients.
These Terms apply exclusively to business clients acting within the scope of their commercial or professional activities. Consumers are not permitted to engage the services.
2. Scope of Services
The Company provides operational consulting and advisory services, including but not limited to:
Process optimization
Workflow design
SOP development
Performance structuring
Fractional operational partnership
Strategic advisory services
Services are provided remotely unless otherwise agreed in writing.
The specific scope, deliverables, and timeline are defined in individual proposals, statements of work, or written agreements (“Engagement”).
3. Engagement and Contract Formation
All proposals issued by the Company are non-binding until expressly accepted in writing by both parties.
A binding agreement is formed when:
The Client accepts a written proposal;
The Company confirms acceptance; and
Payment is received as required under Section 4.
4. Fees and Payment Terms
4.1 Pricing
All fees are quoted and invoiced in EUR unless otherwise agreed in writing.
Prices are exclusive of any applicable taxes, duties, or governmental charges.
The Client is responsible for any VAT, sales tax, or similar indirect taxes applicable under relevant laws. Where the reverse charge mechanism applies, the Client shall account for VAT in its own jurisdiction.
4.2 Payment Structure
Payment is due in full prior to the commencement of services.
The Company shall not begin providing services until payment has been received and confirmed.
All payments are non-refundable once the provision of services has commenced.
4.3 Fractional Operational Partnership
For Fractional Operational Partnership services:
The minimum engagement term is three (3) months.
Following the initial minimum term, either party may terminate the engagement with thirty (30) days’ written notice.
No refunds shall be issued for fees already paid.
4.4 Late Payment
In the event of overdue payment, the Company reserves the right to:
Suspend services immediately without liability;
Charge statutory late payment interest in accordance with applicable commercial laws; and
Recover reasonable costs of collection.
5. Suspension and Termination
The Company may suspend or terminate services immediately if:
The Client fails to make timely payment;
The Client materially breaches these Terms; or
The Client engages in unlawful or unethical conduct.
Suspension does not relieve the Client of payment obligations.
6. Client Responsibilities
The Client agrees to:
Provide accurate and complete information;
Cooperate in good faith;
Make timely decisions;
Provide access to necessary documentation and personnel.
The Client retains full responsibility for all business decisions and implementation.
7. Intellectual Property
Unless otherwise agreed in writing:
The Client owns final deliverables specifically created under the Engagement.
The Company retains ownership of all underlying methodologies, frameworks, templates, tools, know-how, and intellectual property.
The Company may reuse generalized knowledge, skills, and non-confidential insights developed during the Engagement.
8. Website Intellectual Property
All content displayed on the Company’s website, including but not limited to text, graphics, logos, visual elements, branding, icons, images, documents, and downloadable materials, is the exclusive property of the Company or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent from the Company.
9. Confidentiality
Both parties agree to maintain confidentiality of all non-public, proprietary, or sensitive information disclosed during the Engagement.
Confidential information shall not be disclosed to third parties except:
With prior written consent;
As required by law; or
To professional advisors under confidentiality obligations.
Confidentiality obligations survive termination of the Engagement.
10. No Guarantee of Results
The Company provides advisory services only.
The Company does not guarantee financial, operational, commercial, or regulatory outcomes.
All strategic decisions remain the sole responsibility of the Client.
11. Limitation of Liability
To the maximum extent permitted by law:
The Company shall not be liable for indirect, incidental, special, consequential, or punitive damages.
The Company shall not be liable for loss of profits, loss of revenue, loss of business opportunities, or reputational harm.
The Company shall not be liable for interruptions caused by force majeure events.
The total aggregate liability of the Company arising out of or relating to any Engagement shall not exceed the total fees paid by the Client under the relevant Engagement.
12. Force Majeure
The Company shall not be liable for failure or delay resulting from causes beyond its reasonable control, including but not limited to natural disasters, governmental actions, internet outages, labor disputes, or other force majeure events.
13. Independent Contractor Status
Nothing in these Terms creates:
An employment relationship;
A partnership;
A joint venture; or
An agency relationship.
The Company acts as an independent contractor.
14. Data Protection
Personal data is processed in accordance with the Company’s Privacy Policy.
Each party is responsible for compliance with applicable data protection laws within its jurisdiction.
15. Assignment and Subcontracting
The Company may subcontract portions of the services to qualified third parties while remaining responsible for overall performance.
The Client may not assign its rights without prior written consent.
16. Governing Law and Jurisdiction
These Terms and any Engagement shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bali, Indonesia.
17. Amendments
The Company reserves the right to modify or update these Terms at any time.
Any updated version shall become effective upon publication on the Company’s website, unless otherwise stated.
The Client’s continued engagement of the Company’s services following the publication of updated Terms shall constitute acceptance of such modifications.
18. Notices
Any formal notice under these Terms shall be made in writing.
Notices shall be deemed valid if sent by email to the legal contact email specified in Section 1 or to the email address designated by the Client in the relevant Engagement.
Either party may update its designated contact email by written notice to the other party.
19. Entire Agreement
These Terms, together with any written Engagement, constitute the entire agreement between the parties and supersede all prior understandings.
If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.